Etsy has just added a SHOP POLICIES section to the stores. Read mine and see what you think. And don't forget to update yours. A while ago the REQUEST CUSTOM ITEM feature was added. This has to be set up manually by the shop owner. Have you done that? Read mine if you like. I've also made some changes to my PROFILE since that's where my Shop Policies were listed before.
Friends & customers, please have a look at Mee a Bee, all that's cute from Japan.